Every question, answered straight

A done-for-you marketing service delivered inside Shopify: real experts plan and run your campaigns, AI does the production heavy lifting, humans check every piece before it ships, and you approve everything from one dashboard for one flat monthly price.

A named strategist plans your campaigns and a production team runs them. AI tools build first drafts (email designs, SEO pages, video cuts, social posts) in hours instead of days, which is how eight channels fit a flat price. Every deliverable is checked by a human, then lands in your approval queue.

Email, SMS texting, SEO, AI video production, social media, product reviews, link building, and live chat on your storefront, plus ads management (Meta + Google), affiliate and influencer programs on Enterprise. See the full breakdown on the platform overview.

Pick your plan and approve the work. Plan on 30-60 minutes a week reviewing your campaign queue. Everything else: planning, production, publishing, compliance paperwork, reporting: is handled.

Agencies bill $2,000 to $10,000 a month in people-hours and usually lock you into contracts. Trinacle covers the same expert-planned, human-checked work across every channel from $315 a month, month to month, with live reporting instead of slide decks. Full comparison on the Trinacle vs hiring an agency page.

You do. SEO pages, reviews, and videos published to your store stay in your store. There are no contracts, no cancellation fees, and no hostage assets: your Shopify store was always the source of truth.

Three layers, kept simple. First, a Free tier: a toolkit of marketing tools at limited access, no card needed. Second, a marketing plan ($315 to $2,625/mo): gives you every tool and includes a monthly allowance of tokens. Third, those tokens are what you spend on managed marketing services: email campaigns, SEO pages, social posts, video, reviews, links. Your strategist proposes where they go, you approve everything, and you can shift the allocation between services as your store's needs change.

Tokens are the currency for managed services. Each plan includes a monthly allowance (200 on Lite up to 2,000 base on Enterprise). One month your tokens might go to email campaigns and SEO pages; the next month toward video and reviews: allocation is flexible, and the monthly report shows what each service earned so the next month's split is easy.

Yes: a set of marketing tools at limited access, free. It covers the basics while you decide. Marketing plans are for when you want the full toolset plus a team producing the work for you.

AI tools come with your paid plan, with usage limits that scale by tier (Lite through Enterprise). Content writing covers all channels: email, search (SEO) and social. Image generation covers email, search and social. Video generation covers search and social only: email stays image-only. AI drafts everything, nothing ships without human QA and your final approval, and the ✨ marks every AI touchpoint in the portal.

Marketing plans include the full toolset. Phone and SMS tools turn on when you are running affiliate or influencer programs, or on request: they involve carrier compliance (A2P registration, consent handling) that we set up with you.

Enterprise includes flexible metered overages, so a heavy month does not stop the calendar. On other plans you can upgrade your tier or reallocate tokens toward the services that matter most that month. No hourly billing appears anywhere in the system.

No contracts, no setup fees. Billing runs through your Shopify subscription: one flat monthly charge, cancel any time from your Shopify admin.

Trinacle runs natively inside Shopify today: the embedded app lives in your admin and syncs customers, orders, products and content automatically. WooCommerce and WordPress are supported too: install the Trinacle plugin and connect your store the same way.

Your data syncs from your Shopify store and stays yours: consent is tracked per customer, SMS compliance (A2P registration, STOP/HELP) is handled automatically, and email sending pauses itself if bounce or complaint spikes threaten your deliverability.

Your dashboard shows live stats per campaign: emails delivered, revenue attributed, pages published, videos rendered. Every order is matched back to the email, text or page that drove it, and your auto-generated monthly report leads with dollars.

Yes: chat with us any time from the site or the app, and Pro and Enterprise plans include a dedicated strategist you can reach directly. Typical first response in live chat is under five minutes.